SKILLS

Soft skills:

Technical skills:

License: Connecticut Property & Casualty Insurance Producer

Currently:Doing software quality assurance, writing puzzles

EXPERIENCE

EGON ZEHNDER INTERNATIONAL
, Brewster, NY, 2011 – present
Software Quality Assurance Specialist
Duties:Testing software builds, pinpointing/entering/updating bugs, doing regression testing, SQL querying, web- based testing, writing/executing test plans working with international team. Using JIRA, Wiki and TestTrack.
Achievements:Documenting parts of the system that were previously undocumented, Wiki-style

DLS SOLUTIONS Inc., Danbury, CT, 2009 – 2011
Software Quality Assurance Specialist, Tech Writer
Duties:Checking functionality and progress of daily software builds, pinpointing and writing up any flaws discovered, updating guidance documents.
Achievements: Originated and maintained system constraint list, functionality specs, pop-up messages table, export option/generation list, default template list, and a list of all table/axis names both on-screen and exported.

ADAM MILLER AGENCY LLC, Monroe, CT, 2005 – 2009
Licensed Property & Casualty Agent, Producer, Conservation Specialist, Billing Specialist
Duties:quoting, phone CSR, documentation, web processing, billing, mail correspondence, reinstatement, filing, phone gatekeeper, minutes keeping, edited company newsletter, account rounding and upselling.
Achievements: Created, maintained and distribution of billing and home quoting constraint cheat sheets; getting policies reinstated, fixing billing problems; reviewing website updates; correspondence for agency principal.

Freelancer, 1999 – present

COGNITRONICS CORPORATION, Danbury, CT, 2000 – 2001, 2005
Consultant (2005), QA Specialist / Software Engineer (2000-2001)
Duties: Java and C coding; customer complaint investigation; debugging; test plan development; test script design; technical writing; release engineering; prepared Bills of Materials; training; configuration; unit testing
Achievements: My unit test plan caught a chip design flaw; I created code for creating bundled CDs for customers

PENNY PRESS INCORPORATED, Norwalk, CT, 1989 – 2001
Consultant (2000-2001), Software Engineer (1989-2000)
Duties: Sole software support for a 100-person company; spearheaded life-cycle project management (included project planning, meeting agendas, design documentation, requirement documents, and status reports); performed business analysis, quality control, release engineering and documentation for Typesetting, Proofreading, Finance, Editorial, and Scheduling; programmed the following: constructor payment database, production scheduling, editorial delivery/change database, word list/clue database, layout, revision tracking, no-human-intervention titles, and archival recycling tools; managed in-house alpha testers; trained end-users on software usage; created user documentation; defined filenaming convention for all issue files; investigated/tracked end-user complaints and resolved coding issues; worked as a software/hardware/network help desk; tracked and repaired network breaks; formulated graphical design, recorded minutes at cross-department meetings.
Achievements: Upgraded a computer department from a few loosely-connected utilities into a total production system for over 30 titles with an output frequency of over one magazine a day; created EPS templates for over 700 different puzzle/answer diagrams; created over 750 page templates for generating direct-to-plate PostScript files with embedded font definitions, saving $175K/year in printing fees and up to 80 hours of typesetting time per issue; coded programs to construct crostics, crosswords, word searches, and other puzzles, saving over $35K/year in constructor fees and up to 80 hours of key-in time per issue.

PUBLISHING ACHIEVEMENTS:

PUBLICATIONS

EDUCATION
RENSSELAER POLYTECHNIC INSTITUTE, Troy, NY, B.S. in Computer Science
NORWALK COMMUNITY TECHNICAL COLLEGE, Norwalk, CT, Visual BASIC class
HOUSATONIC COMMUNITY COLLEGE, Bridgeport, CT, Journalism class
GATEWAY COMMUNITY COLLEGE, North Haven, CT, Web Developer Certificate

AWARDS
SoNo Arts Celebration, Artie Award recipient
GAMES Magazine “Palindromes with Personality” Contest, Grand Prize winner
Adult Volunteer in Action, community service award recipient

COMMUNITY SERVICE
SONO ARTS CELEBRATION, Board of Directors member, Volunteers chairperson, Children’s Art Playground chairperson, (coordinated 400 volunteers); ALPHA PHI OMEGA (National Service Fraternity), Sectional Service chairperson, Newsletter editor; NORWALK MENTOR PROGRAM, Mentor; STAMFORD NATURE CENTER, Event Planning Committee member; WESTPORT UNITARIAN SINGLES GROUP, Discussion group leader; ADULT VOLUNTEERS IN ACTION, member.

INTERESTS
Crossword construction/solving, palindromes, film, volunteering, cooking, home repair, novelty buttonmaking.